My bank account got hacked last week. Some thievin' yahoo took $246 out using my account number thinking I wouldn't notice (what am I, a Rockefeller?).
Asshole.
But I digress.
As soon as I saw the charge, I immediately called the bank. The woman who took my call didn't seem to... well, give a damn.
I couldn't get it across to her that I did not authorize the payment.
Then she asked me "If this happens again, do you think it'll be the same $246 amount?"
WHUCK??? How the fuck would I know?
I told her I wanted to shut down my accounts before any more money disappeared and she didn't want to do it because then my money wouldn't be available to me (it wouldn't be available to anybody else either, which was my whole point).
I finally hung up and decided to walk over to the bank to have a heart attack in person.
Hello, 180-degree turn!
They were so nice at the branch. They changed my account numbers as fast as they could, promised to get my $246 back (which they did), and were so apologetic about the whole thing.
This just verifies what I've always believed: hang up the phone and have a face-to-face chat whenever possible.
If they can't look you in the eye, they don't care.
(Especially if they're working the phones for Wells Fargo.)
Oh, and thieves suck.
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